Merge pull request #1344 from tensorflow/issue-template

Further updates to ISSUE_TEMPLATE.md

.github/ISSUE_TEMPLATE.md

-**NOTE**: Issues that are not bugs or feature requests will be closed. Please ask usage questions on StackOverflow. Also, please understand that many of the models included in this repository are experimental and research-style code.
+Please go to Stack Overflow for help and support: http://stackoverflow.com/questions/tagged/tensorflow
 
-### You must complete this information or else your issue will be closed
+Also, please understand that many of the models included in this repository are experimental and research-style code. If you open a GitHub issue, here is our policy:
+
+1. It must be a bug or a feature request.
+2. The form below must be filled out.
+
+**Here's why we have that policy**: TensorFlow developers respond to issues. We want to focus on work that benefits the whole community, e.g., fixing bugs and adding features. Support only helps individuals. GitHub also notifies thousands of people when issues are filed. We want them to see you communicating an interesting problem, rather than being redirected to Stack Overflow.
+
+------------------------
+
+### System information
 - What is the top-level directory of the model you are using:
 - Have I written custom code (as opposed to using a stock example script provided in TensorFlow):
+- OS Platform and Distribution (e.g., Linux Ubuntu 16.04):
 - TensorFlow installed from (source or binary):
-- TensorFlow version:
+- TensorFlow version (use command below):
 - Bazel version (if compiling from source):
 - CUDA/cuDNN version:
 - GPU model and memory:
 - Exact command to reproduce:
 
-### Describe the problem clearly
+You can collect some of this information using our environment capture script: https://github.com/tensorflow/tensorflow/tree/master/tools
+
+You can obtain the TensorFlow version with
+
+python -c "import tensorflow as tf; print(tf.GIT_VERSION, tf.VERSION)"
+
+### Describe the problem
+
+Describe the problem clearly here. Be sure to convey here why it's a bug in TensorFlow or a feature request.
 
-### Source Code / Logs
+### Source code / logs
 Include any logs or source code that would be helpful to diagnose the problem. If including tracebacks, please include the full traceback. Large logs and files should be attached. Try to provide a reproducible test case that is the bare minimum necessary to generate the problem.